Category Archives: Community Information

Healthwatch Wiltshire need your feedback

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Healthwatch Wiltshire, Healthwatch Swindon and Healthwatch West Berkshire are working with Great Western Hospitals NHS Foundation Trust to hear from patients who’ve used the Emergency Department (ED) or been an inpatient on Aldbourne, Meldon, Jupiter or Saturn Ward at any time from 1 March.

Online surveys are open until Friday 30 July for people to share their experiences online:

ED patients: smartsurvey.co.uk/s/GWH-ED/
Inpatients: smartsurvey.co.uk/s/GWH-Inpatients/

All views and comments will be shared with the Trust to help them understand what’s working well and what could be improved or developed in the future.

All feedback is confidential and anonymous.

Hospital Liaison Service

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Hospital Liaison Service

The Hospital Liaison Service will work with hospital staff and others to identify and support carers through the discharge process.

The Carer Support Hospital Liaison Service will:

  • support carers while they or their cared for are in hospital;
  • assist with planning and implementation of discharge; and,
  • follow up with carers after discharge.

The aim of the service is to reduce carer stress, reduce re-admission rates and help ease the burden on hospitals over the winter months and while the Covid pandemic is placing increased demands on the NHS.

The new service is made up of 2 teams – the Hospital Liaison Team which will be the point of contact for carers and Hospital staff; and the Hospital Support Team which will carry out initial assessments and provide support.

Carers and hospital staff can contact our Hospital Liaison Team on 0800 368 7579. Hospital staff can also make referrals using the secure CSW.admin@nhs.net email address. The service is being promoted at Great Western Hospital, Royal United Hospital, Salisbury District Hospital and Community Hospitals.